FAQ

Orders and delivery

When will my order be dispatched?

Orders placed before 2 pm Monday to Friday are dispatched the same working day. Later and weekend orders go out the next working day. You receive a tracking email on dispatch.

How much is UK delivery?

Tracked delivery is free on orders of £60 or more and £3.49 below that. Next day tracked delivery is £4.49. Standard tracked delivery usually arrives in two to three working days.

Do you ship internationally?

Yes, to most countries, tracked. Standard tracked delivery outside the UK is £7.99 and free on orders of £120 or more, with an express option at checkout. The price and delivery window for your country are shown at checkout before you pay. Customs clearance can add time and any import duty or tax is the customer's responsibility. Please check that the products may be imported into your country before ordering.

Is the packaging discreet?

Yes. Plain packaging with no reference to the contents on the outside.

My tracking has not moved

If UK tracking shows no movement for five working days (fifteen internationally) email sales@sarmsstore.co.uk or use the contact form and we will replace or refund, your choice, and claim from the carrier ourselves.

Payments

How can I pay?

By card, by bank transfer through Boodil open banking (instant, works with every UK banking app) or by crypto. To pay by card, place your order and then tap Pay now on the next page. All payments are charged in pounds sterling.

I placed an order but did not finish paying by card

Check your inbox and junk folder for "Complete your SARMs Store order", which carries your payment link. If it is not there, email sales@sarmsstore.co.uk with your order number and we will resend it. Links are valid for 48 hours and your order is held until then.

Products and testing

Are your products tested?

Yes. Every Dexterz Labs product is manufactured in the United Kingdom to a fixed strength per capsule and carries a batch number on the bottle. Every batch is independently tested and its certificate of analysis is published on the product page and the Lab Testing page, so you can match the certificate to your bottle.

What is in each capsule?

The full specification is on every product page: active compound, strength per capsule, capsule count, other ingredients and batch labelling.

Can you tell me how to use a product?

No. Everything we sell is supplied strictly as a research compound and is not for human consumption, so we cannot advise on use, amounts, duration or effects. Our research guides summarise the published studies for each compound.

Are SARMs legal in the UK?

They are not controlled substances and may be sold for research. They are not licensed medicines and cannot be sold for human consumption. They are prohibited in sport under WADA rules. Full answer in our legal guide.

Returns and refunds

Can I return a product?

Unopened, sealed products can be returned for a full refund within 30 days of delivery. Email sales@sarmsstore.co.uk or use the contact form with your order number and we will send the returns instructions; post the item by a tracked service. Refunds go to the original payment method within five working days of the parcel arriving. Full refund policy.

What if the product is faulty or wrong?

Contact us within 14 days of delivery with a photo and we will replace it at our cost or refund in full including postage.

Can I cancel?

Yes, for a full refund at any time before dispatch.

Legal and research use

Who can buy?

Customers aged 18 and over.

Do you sell to businesses?

Yes. Retailers and laboratories buying in volume can apply for a wholesale account. Applications are reviewed within two working days.

Products are supplied strictly for laboratory research and are not for human consumption. 18+ only.