FAQ

📦 DELIVERY

What methods of courier do you use?
We use Royal Mail for international deliveries, and both Royal Mail and DPD for UK orders. Shipping method is selected during checkout.

I did not receive a tracking link – where is my parcel?
Your tracking number is provided in the shipping confirmation email. Depending on the selected courier, use the appropriate link below:

What should I do if my item has not been delivered yet?
Please refer to your estimated delivery date in the order confirmation email. If your order hasn’t arrived by this date, check the tracking link provided or log into your account to track your order. If issues persist, contact us at sales@sarmsstore.co.uk.

Can I track the delivery of my order?
Yes. For trackable services, a tracking link is sent in your shipping confirmation email.

Can I have my parcel redirected to another address?
For security reasons, we are unable to change delivery addresses after an order is placed. If delivery is missed, couriers will leave a card with redelivery or collection instructions.

What happens if I’m not in when my order arrives?
Our couriers may require a signature. If no one is available, they may:

  • Attempt redelivery

  • Leave the parcel in a safe place

  • Leave a card with collection details or neighbour delivery info

My order status says “unfulfilled” – why hasn’t it shipped yet?
"Unfulfilled" means your order is being prepared for dispatch. During high-demand periods, processing may take longer than usual. A tracking link will be sent once dispatched.

What does your packaging look like?
All packaging is discreet and unbranded. There is no indication of the contents or company name on the parcel.

📄 YOUR ORDER

Can I amend my order after I’ve placed it?
Orders are processed quickly, so changes to products, delivery addresses, or shipping methods cannot be made after placement.

I ordered something by accident – what should I do?
Contact us at sales@sarmsstore.co.uk. You may return unopened items within 30 days for a refund or exchange. Include a note explaining the situation and retain proof of postage.

I have an incorrect item in my order – what should I do?
Email us at sales@sarmsstore.co.uk. We will send you the correct item and arrange return of the incorrect one. Include a note in the return parcel stating the issue.

I’m missing an item in my order – what should I do?
Email us at sales@sarmsstore.co.uk with your order number and the name of the missing item. We will resolve the issue as quickly as possible.

🔬 PRODUCT & STOCK

How can I search for items on the website?
Use the search bar at the top of every page to type in the product name or keyword.

Can you give me more information on your products?
Each product page includes:

  • Product images

  • Certificate of Analysis from third-party labs

  • General description and compound data

⚠️ All compounds are strictly sold for laboratory research purposes only. No product is intended for human or veterinary use.

Will you be getting more products?
Yes, we regularly update our inventory. Stay tuned for new compound additions.

How do I know your products are legitimate?
All our products undergo third-party testing. Lab reports are available on each product page. Returns are accepted for unopened products within our 30-day policy.

⚙️ TECHNICAL

Are your products legitimate?
Yes. All compounds are tested for purity, and lab results are available on our site: sarmsstore.co.uk

Do your products work?
Our products are high-purity compounds for research use only. User-submitted reviews are displayed for transparency but do not imply intended or authorised use.

🔄 RETURNS & REFUNDS

Do you refund delivery charges if I return something?
No. Delivery charges are non-refundable unless the return is due to our error.

What should I do if my refund is incorrect?
Contact us at sales@sarmsstore.co.uk and we’ll resolve the issue.

Why haven’t I received my refund yet?
Refunds typically take 5–10 working days to appear in your account.

Have you received my returned item?
It may take up to 7 working days from the date of return. We will email you once your return has been processed.

What is your returns policy?
You can return unopened items within 30 days for a full refund. If we sent the wrong item, we will also refund return postage. Full details: Refund Policy

💳 PAYMENT

Can I pay using PayPal?
No, we do not currently accept PayPal.

What types of payment do you accept?
We accept major debit/credit cards.

Can I pay on delivery?
No. Payment is taken at the time the order is placed.

Why is my discount code not working?
Ensure the code is entered correctly in the discount field. If valid, the discount will appear before checkout.

How much do I pay for shipping?
We offer free worldwide shipping. Optional paid delivery services are available based on your location and delivery speed preference.