FAQ

Delivery

What methods of courier do you use?

We use Royal Mail for International customers and for UK customers, Royal Mail and DPD.

I did not receive a tracking link, where is my parcel?

You should have received a tracking number in your shipping confirmation email. Depending on what method of courier you chose, you will be able to use this number in the 

DPD tracking link - https://www.dpd.co.uk/service/

Royal Mail tracking link - https://www.royalmail.com/track-your-item#/

What should I do if my item has not been delivered yet?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.

You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’.

Your tracking link will be able to provide up to date information on the status of your order.

If your estimated delivery date has passed and you haven’t received your order, please get in touch with at sales@sarmsstore.co.uk

Can I track the delivery of my order?

If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking. 

Can I have my parcel redirected to another address?

For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted our delivery partner will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

What happens if I’m not in when my order arrives?

Someone needs to be in when your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn't possible as our delivery partner usually tries to deliver more than once.

Alternatively they'll leave a card confirming that they've either left it with a neighbour, left it in a safe place, when they will try to redeliver or give you details on how to collect it.

My order status says “unfulfilled” why hasn’t it shipped yet?

If the status of your order is showing as 'unfulfilled,” it means that we're busy getting your order together ready to be sent out.

During busy times, this status may show on your order for longer than normal. Your estimated delivery date is on your order confirmation email and includes the time it takes for us to package your order.

You'll receive another email when we send your order to you, which will include a tracking link if your order has been sent with one of our trackable delivery services.

What does your packaging look like?

We ensure that all of our packaging is discreet, with no stickers stating the name of the company and plain packaging.

 

Your order

Can I amend my order after I’ve placed it?

We are really quick at packing your order, which means that we would be unable to change your order once you have made it. This includes changing the delivery option, delivery address or products in the order.

I have ordered something by accident, what do I do?

As we can’t change the order once you have placed it, and you receive an item that you do not want. Please let us know on sales@sarmsstore.co.uk. You can send it back to us, and we'll refund or exchange your order as soon as it's arrived back at our warehouse.

Please put the note in your parcel letting us know that you placed the order incorrectly when you send it back. Do ask for proof of postage and ensure you keep it safe in case we need to look at it later on.

I have an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items. 

If one of the items you received isn't what you ordered, please let us know on sales@sarmsstore.co.uk, and we will send you out your correct item as soon as possible. We would ask that you send us back the incorrect item.

Please put the note in your parcel letting us know it is incorrect when you send it back. Do ask for proof of postage and ensure you keep it safe in case we need to look at it later on.

I’m missing an item in my order, what do I do?

If an item is missing, please contact us at sales@sarmsstore.co.uk with the order number and the missing item's name. We will resolve the issue for you as quickly as we can.

 

Product and Stock

How can I search for items on the website?

Do you know what it is you are looking for? If so, type it into the search box at the top of every page and click on the magnifying glass.

Can you give me more information on your products?

We try to give you as much useful info as we can about all our products, including:

  • Pictures
  • Certificates of analysis from third-party source.
  • General description of the product
  • The benefits of the product
  • How to use the product - includes cycle length, dosage for men and women, and product half-life.
  • What to stack it with
  • Product results
  • If you need a PCT with this product.

Will you be getting more products?

We are trying to update our range with new products as often as we can, which means we spend a lot of time trying to perfect new products, so keep your eyes peeled!

Do you offer a wholesale discount for bulk buying?

Our distributor Bodybuilt Labs are looking for wholesalers. Please see https://bodybuiltlabs.co.uk/a/wsg/proxy/signup for more details.

How do I know that your products are legitimate?

At SarmsStore, we only stock genuine and legitimate products, we don't sell fakes, so you can be sure the item you received is genuine. We have third-party lab results which can be found on our website, on the product page in the image section.

However, if you're not entirely happy with your item, you’re welcome to return it to us for a full refund, as long as the product has been unopened.

 

Technical

Are your products legitimate?

All of our products are tested for purity and the results can be found on our website. Linked here: https://sarmsstore.co.uk/

Do your products work?

We are the biggest seller of SARMs in Europe our products are the highest purity that you can get. Our reviews on our website, Trust Pilot and forums should give you some confidence.

 


Returns and Refunds

What address can I use to return my items to you?

You can use Sarms Store, Unit 10, Hortonwood West, Queensway, Hadley, Telford TF1 6AH

Do you refund delivery charges if I return something?

No, we do not.

What should I do if my refund is incorrect?

We’re really sorry if we’ve made a mistake with your refund!

If this is the case please contact us using on sales@sarmsstore.co.uk and we’ll try and sort it out for you as soon as possible.

Why haven’t I received my refund yet?

Your refund can take between 5-10 working days to process into your account once it has been done. Please wait for this allocated time before getting in touch with us.

I’m a UK customer, have you received my returned items?

It can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.

We'll send you an email as soon as we've received your return, informing you of the next steps.

What is your returns policy?

We hope you love your purchase from SarmsStore.  However, if you are unhappy with your purchase, or it does not meet your requirements, you can return it to us.

Items must be returned in their original condition and unopened, within 30 days of the date you received it. We can offer a full refund for the price you paid. 

If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself. 

For more information on our returns, please check out our page: https://sarmsstore.co.uk/pages/refund-policy

 

Payment

Can I pay using PayPal?

Currently we do not accept Paypal through our website. 

What types of payment do you accept?

We accept all major credit and debit cards, as well as bitcoin.

Can I pay when I get the product?

The payment will be taken from your account at the time that you place your order.

Why is the discount code not working?

Please ensure that you have inputted the discount code correctly in the discount section, you should see the discount add to your order when it has been correctly applied.

How much do I have to pay for shipping?

We offer free worldwide shipping. We do offer a paid service which, depending on your country’s customs allowances and restrictions, guarantees your parcel to be delivered sooner.