Exchanges and Returns Policy
We hope you love your purchase from SarmsStore. However, if you are unhappy with your purchase, or it does not meet your requirements, you can return it to us.
Items must be returned in their original condition and packaging, within 14 days of the date you received it. We can offer an exchange or full refund for the price you paid.
If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself.
This refunds policy does not affect your statutory rights.
Please note: This returns and exchanges policy only relates to internet purchases and does not apply to purchases made in store.
+ HOW TO RETURN OR EXCHANGE AN ITEM?
Please return items by Royal Mail to SarmsStore at the following address:
Unit 10 Hortonwood West
We recommend that you return items via an insured and trackable method, such as Royal Mail Recorded delivery. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery you can check if we have received your parcel using the Royal Mail website track and trace.
To enable us to process your return more efficiently, please send a covering note with the parcel. Pease explain whether you want an exchange or refund, the reason for returning, and remember to include your order number and personal contact details so we can get in touch if there are any issues.
When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process your refund for the full amount that was paid for the item using the same form of payment and account originally used for the purchase.
Please note: if you return an exchanged item for a refund then we reserve the right to charge an administration fee of £10 to cover our extra postage costs.
+ RETURN POLICY FAQS
Is it essential to fill out a returns form?
We strongly recommend that you fill out a return form. Please note if an item is returned without a return form then we may contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £10 administration fee.
Which service should I use to return an item?
We recommend that you return items via an insured and traceable method, such as Royal Mail Recorded or Special Delivery. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery you can check if we have received your parcel using the Royal Mail website's track and trace.
How long will it take for my refund to be processed?
Please allow up to 10-15 working days after receipt for all refunds and exchanges to be processed. If you have not received your refund within 15 working days of us receiving your product, please contact us by emailing firstname.lastname@example.org.
How long after my purchase can I return an item?
Please make sure you return your item(s) within 30 days of your purchase.
If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in pristine condition. Items must be returned in the same condition it was sent out.
What if my product is damaged or faulty?
In the unlikely event that you receive a product that is damaged or not the one you ordered then you can return it to us free of charge for an exchange or a full refund within 30 days of receiving it.
What if I want to return an item purchased through a cashback site?
Items purchased via cashback websites may be returned within the same 30 day period, but cashback will not be paid on these orders.
What if I receive a free gift with my purchase?
If you want to return an item that came with a free gift, you must return your free gift with that item.
+ EXCHANGE POLICY FAQS
We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined in our Returns Policy above.
How to exchange an item
Follow the same procedure outlined in our returns policy. Please fill out the return form and tell us which item you would like to exchange it for along with relevant contact details, should we need to contact you.
What happens if there is a difference in price?
If there is any extra charge to pay, we will contact you so that payment can be made.
If there is a partial refund due then this will be credited back onto the card you used for the original transaction providing the order is returned to us within the 30 days.
Is there an administration fee?
If you are exchanging for an item of lower value then we reserve the right to add a £10 administration fee to the price of the replacement item. If this is the case, we shall contact you to inform you of this.