Refund policy

30-day guarantee. Unopened products in their original sealed packaging may be returned for a full refund within 30 days of delivery. Contact us with your order number first, then post the item using a tracked service to SARMs Store, 124 City Road, London, EC1V 2NX, with the order number inside. Return postage is paid by the customer unless the return is because of our error.

Opened products. For safety and hygiene reasons opened products cannot be returned for a refund unless faulty.

Faulty, wrong or missing items. If you receive the wrong item, a damaged item, a broken seal or a short count, contact us within 14 days of delivery with a photograph and we will replace the item at our cost or refund it in full, including original postage.

Refund timing. Refunds are issued to the original payment method within 5 working days of the returned item arriving with us. Bank transfer (Boodil) refunds are returned to the paying account.

Cancellations. Orders can be cancelled for a full refund at any time before dispatch. Once dispatched, the 30-day guarantee above applies.

Customs seizures. Parcels seized or destroyed by customs authorities are not eligible for refund. Parcels returned to us unopened by customs are refunded less the shipping paid.

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected. Under the Consumer Contracts Regulations you have 14 days from delivery to cancel a distance purchase; sealed goods that have been unsealed after delivery are excluded from this right for health and hygiene reasons.

Contact: sales@sarmsstore.co.uk