Shipping policy

Dispatch. Orders placed before 2 pm Monday to Friday are dispatched the same working day; later orders and weekend orders are dispatched the next working day. All parcels are sent in plain, discreet packaging with no reference to the contents on the outside.

United Kingdom. Standard tracked delivery (2 to 3 working days) is free on orders of £60 or more and £3.49 on orders below £60. Next day tracked delivery (1 to 2 working days) is £4.49. Tracking is emailed on dispatch.

All other countries. Standard tracked delivery is £7.99 and free on orders of £120 or more. Express tracked delivery is £11.99, or £4.99 on orders of £120 or more. The delivery window for your country is shown at checkout before you pay; typical delivery is 5 to 15 working days depending on the destination and customs.

Customs and import responsibility. It is the customer's responsibility to check that the products ordered may lawfully be imported into the destination country. Import duties, taxes and customs handling fees are payable by the customer. Where a parcel is refused, held or destroyed by customs we cannot offer a refund of the product cost unless the parcel is returned to us unopened, in which case the product cost is refunded less the shipping paid.

Lost and damaged parcels. If tracking shows no movement for 5 working days (UK) or 15 working days (international) we will send a replacement or refund at the customer's choice. Damaged items are replaced on receipt of a photograph of the packaging and contents.

Address errors. Please check the delivery address at checkout. Parcels returned to us because of an incorrect or incomplete address are resent at the customer's cost of postage.

Age. We deliver only to customers aged 18 or over.

Products are supplied strictly for laboratory research and are not for human consumption.